Well the data collection for my research has been underway for nearly 2 months now, how time flies! For those of you new to this project, my research centers on documenting the practice of science center docents as they interact with visitors. Data collection includes video observations of voluntary docents at HMSC using “visitor-mounted” looxcie cameras, as well as pre- and post-observation interviews with those participating docents.
“Visitor-eye view using the looxcies”
My current focus is getting the video observations of each of the 10 participating docents collected. In order to conduct a post observation interview (which asks docents to reflect on their practice), I need to get about 10-15 minutes of video data of each of the docents interacting with the public. This doesn’t sound like much, but when you can’t guarantee a recruited family will interact with a recruited docent, and an actual interaction will likely only last from 30 seconds to a few minutes, it takes a fair few families wearing cameras to get what you need. However, I’m finding this process really enjoyable both in getting to know the docents and meeting visitors.
When I first started this project I was worried that visitors would be a little repelled about the idea of having their whole visit recorded. What I’m actually finding is that either a) they want to help the poor grad student complete her thesis, b) they think the cameras are fun and “want a go” or c) they totally want one of the HMSC tote bags being used as an incentive (what can I say, everyone loves free stuff right?!) The enthusiasm for the cameras has gone as far as one gentleman running up to a docent, jumping up and down and shouting “I’m wearing a camera, I’m wearing a camera!” Additionally, and for those star trek fans out there, a number of visitors and colleagues alike have remarked how much wearing a looxcie makes a person look like a borg (i.e. cyborg), particularly with that red light thing…
Now how, may you ask, does that not influence those lovely naturalistic interactions you’re supposed to be observing? Well, as many of us qualitative researchers know, that unless you hide the fact you are observing a person (an element our IRB process is not particularly fond of) you can never truly remove that influence, but you can assume that if particular practices are observed often enough, they are part of the landscape you are observing. The influence of the cameras may alter how naturalistic that interaction may be, but that interaction is still a reflection of social behaviors taking place. People do not completely change their personality and ways of life simply because a camera is around; more likely any behavior changes may simply be over- or under-exaggerated normative actions. And I am finding patterns, lots of patterns, in the discourse and action taking place between docents and visitors.
However, I am paying attention to how visitors and docents react to the cameras. When filtering the footage for interactions, I look out for any discourse that indicates camera influence is an issue. As examples, the docent in the “jumping man” footage reacts surprised to the man’s sudden shouting, open’s his eyes wide and nervously laughs – to which I noted on the video that the interaction from then on may irregular. In one clip I have a docent talking non-stop about waves seemingly without taking a breath for nearly 8 minutes – to which I noted seemed unnatural in comparison to their other shorter dialogue events. Another clip has a docent bursting out laughing at a visitor wearing one of the looxices attached to his baseball cap using a special clip I have (not something I expected!) – to which I noted would have likely made the ability for the visitor to forget about the looxcie less possible.
All in all, however, most visitors remark they actually forget they are wearing the camera as they visit goes on, simply because they are distracted by their actual visit. This makes me happy, as the purpose of incorporating the looxcies was to reduce the influence of being videod as a whole. Visitors forget to a point where, during pilots, one man actually walked into the bathroom wearing his looxcie, and recorded some footage I wasn’t exactly intending to observe… suffice to say, I instantly deleted that video and and updated my recruitment spiel to include a reminder not to take the cameras in to the bathroom. Social science never ceases to surprise me!