So whenever I am in a meeting and we do the typical lets all introduce ourselves spiel. I inevitably get asked what I actually do or get the typical confused/intrigued facial expressions. I guess I should preface this by saying my official title is User Experience Specialist. Most of the time I give a fairly generic and rehearsed explanation, but I feel like the absolute best explanation can only be reached via YouTube. (I have been on a big Office Space kick these days)
This might seem silly, but it really is pretty accurate as I see it. My job is to balance the needs of our users (students, staff, faculty, alumni, etc..) and the needs of our leadership. We are in fact a marketing and communications division. We wouldn’t exist if there was no strategic mission our university was trying to accomplish. So I try to listen to our audiences, gather information, test, practice, etc.. Then combine that with the insight I have into higher education, our specific university and the strategic goals as handed down from our President, Provost and VP. So in essence I am the web middle man.