Strangely enough, I would say that the training I look back on as being the most beneficial was at my first ever job. In the summer of 2017, I secured my first working position at an aquatic park in my hometown of Clackamas, Or. I had spent many years taking lessons and competing at this pool, so I was quite excited when I was hired on as a lifeguard. Obviously, my initial training was a general lifeguard course that resulted in both first aid and lifeguard certifications from the American Red Cross. This was quite in depth and I learned applicable skills, but my especially beneficial training occurred during site wide in service days. During this time, we followed a similar method of training as UPS. In a 2007 article, author Nadira Hira dives into the training methods of the delivery service UPS. She finds that by using advanced technology, the team could create a simulation that was very effective for training purposes (Hira, 2007). While the aquatic park did not use terribly advanced technology, they did rely heavily on simulation. For our training, we had different roles assigned, including the role of the pedestrian in need of help. We acted out a scene in which a pedestrian was unconscious in our dive well. We needed to rescue them, bring them out of the water, and follow CPR procedures. Watching lectures is one thing, but acting out this cascade of events, with team members, was probably the most effective way to prepare us for an emergency. 

One of the least effective training that I have undergone was one provided by the Benton County Health Department. This course was called “Surveillance,” and worked to help staff become more aware of their surroundings. Unfortunately, when designing this course, the curators’ intended audience was security personnel, not health department employees. The majority of the information that was being given to us was not useful for our day to day responsibilities. Had the county health department completed a thorough needs assessment prior to the purchasing of this training, they would have realized that our areas of informational need would not be addressed by this training. 
Hira, N. A. (2007). The making of a UPS driver. CNNMoney.

Got any book recommendations?