{"id":93,"date":"2020-04-13T00:05:34","date_gmt":"2020-04-13T00:05:34","guid":{"rendered":"http:\/\/blogs.oregonstate.edu\/success\/?p=93"},"modified":"2020-08-12T23:07:28","modified_gmt":"2020-08-12T23:07:28","slug":"remote-delivery","status":"publish","type":"post","link":"https:\/\/blogs.oregonstate.edu\/success\/2020\/04\/13\/remote-delivery\/","title":{"rendered":"Transition to Remote Delivery \u2013 What We\u2019ve Learned"},"content":{"rendered":"

by Clare Creighton<\/a><\/p>\n

Like all of OSU, the Academic Success Center (ASC) has spent the last few weeks getting programs and services up and running remotely. We\u2019re happy to report that all ASC services are available. You can visit our website<\/a> to learn how to access each one.\u00a0 So, what have we learned in the process? Besides the fact that we love seeing pets in meetings, of course.<\/p>\n

Creating Meaningful Interactions<\/h3>\n

While it seemed easy from a technical standpoint to conceive of delivering services through Zoom, we wrestled with replicating elements we valued from in-person interactions. Abbey identified a challenge for Academic Coaching<\/a> \u201cto maintain the quality of conversation and relationship building that students have come to know and appreciate.\u201d The coaching team asked, \u201cHow can we convey care, listening, and support through video\/phone conversations that feel more distanced?\u201d Before facilitating webinars<\/a>, Sarah and Julia grappled with how to validate responses and engagement with a large group online. Preparing for Supplemental Instruction<\/a> (SI), Chris and Angela have asked, \u201cHow can we cultivate the same sense of community in a remote environment that students experience at in-person study tables?\u201d We\u2019ve tried many strategies for meaningful interactions in services and are using weekly meetings and debriefs to learn more from experiences this term.<\/p>\n

Supporting Staff<\/h3>\n

One of the biggest \u201clifts\u201d in preparing for remote services was making sure student staff were prepared. While we\u2019d previously dabbled in remote formats, there has been a lot to learn around technology. Our biggest asset in the learning process has been our student staff. Over spring break, a team of coaches helped to experiment, troubleshoot, and explore the set-up before coaching went live. Clare says they were \u201ccreative, responsive, dynamic and energized\u201d during the process. Strategists launched the Zoom room<\/a> to replace walk-in consultations. Anika noted that \u201ca huge part of the strategist role [has always been] adapting their approach, so it makes sense that they\u2019ve taken to this so well.\u201d<\/p>\n

The ASC\u2019s training and professional development for student staff is grounded in skills like independently evaluating situations, responding to student needs, and debriefing experiences to learn from them. We\u2019ve been able to capitalize on these foundational skills; and coaches, strategists, and SI leaders have done an amazing job thinking through service delivery in the remote environment.<\/p>\n

We\u2019re also acutely aware of the need to personally support student employees. Anika stresses how important is to remember that \u201cwe are all human and are experiencing this change in different ways.\u201d This also means thinking differently about availability. Abbey has arranged \u201cregular drop-in hours where coaches can chat about whatever is on their mind, debrief appointments, or ask questions.\u201d We\u2019ve noticed an important part of our job these days is the support we provide to student staff, each other, and campus partners as we navigate remote work.<\/p>\n

Adapting to New Environments<\/h3>\n

Our professional staff\u2019s work environments have changed as well. Marjorie now has a window, and ready access to Selena albums, leading to spikes in productivity mid-afternoon. It\u2019s not all fresh air and Entre A Mi Mundo<\/em> in terms of change though. Anika has noticed that working remotely, \u201cyou miss out on some of those spontaneous conversations that can spark new ideas.\u201d Clare has found that \u201cbeing pulled in multiple directions from work to childcare is going to require a new organizational system,\u201d and notes that, \u201c[she has] a lot of appreciation for student parents right now.\u201d<\/p>\n

These changes have not been easy on any of us, and our team is mindful of the challenges facing the OSU community as we engage remotely. At the ASC, we\u2019re doing our best to make navigating this term a little smoother and hopefully a little less isolating. To that end, we\u2019ve found value in communicating frequently, being flexible, showing up as human beings, and, above all, demonstrating compassion for ourselves and others.<\/p>\n","protected":false},"excerpt":{"rendered":"

by Clare Creighton Like all of OSU, the Academic Success Center (ASC) has spent the last few weeks getting programs and services up and running remotely. We\u2019re happy to report that all ASC services are available. You can visit our website to learn how to access each one.\u00a0 So, what have we learned in the … <\/p>\n

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