{"id":270,"date":"2013-10-10T17:39:19","date_gmt":"2013-10-10T17:39:19","guid":{"rendered":"http:\/\/blogs.oregonstate.edu\/osuteaching\/?p=270"},"modified":"2023-12-11T19:05:30","modified_gmt":"2023-12-12T03:05:30","slug":"emotional-intelligence-in-difficult-conversations","status":"publish","type":"post","link":"https:\/\/blogs.oregonstate.edu\/osuteaching\/2013\/10\/10\/emotional-intelligence-in-difficult-conversations\/","title":{"rendered":"Emotional Intelligence in Difficult Conversations"},"content":{"rendered":"\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"397\" height=\"398\" src=\"https:\/\/i0.wp.com\/osu-wams-blogs-uploads.s3.amazonaws.com\/blogs.dir\/1441\/files\/2013\/10\/IQ.png?resize=397%2C398&#038;ssl=1\" alt=\"\" class=\"wp-image-282 size-full\" srcset=\"https:\/\/i0.wp.com\/osu-wams-blogs-uploads.s3.amazonaws.com\/blogs.dir\/1441\/files\/2013\/10\/IQ.png?w=397&amp;ssl=1 397w, https:\/\/i0.wp.com\/osu-wams-blogs-uploads.s3.amazonaws.com\/blogs.dir\/1441\/files\/2013\/10\/IQ.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/osu-wams-blogs-uploads.s3.amazonaws.com\/blogs.dir\/1441\/files\/2013\/10\/IQ.png?resize=300%2C300&amp;ssl=1 300w\" sizes=\"auto, (max-width: 397px) 100vw, 397px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Yesterday morning I attended a professional development workshop offered by Human Resources. One strategy the workshop &#8220;Difficult Conversations&#8221; discussed was <a href=\"http:\/\/www.judyringer.com\/pdf\/free_articles\/checklist.pdf\">Judy Ringer<\/a>\u2019s &#8220;4 Steps to a Successful Outcome.&#8221; This was the process of inquiry, acknowledgment, advocacy, and problem-solving. Inquiry cultivates an attitude of discovery and curiosity; acknowledgment validates that you have heard and understood the other person; advocacy address your perspective and helps clarify your position without minimizing theirs; and problem-solving engages in building solutions through brainstorming and further inquiry. As part of the inquiry process engaging in &#8217;emotional intelligence&#8217; is valuable. &#8220;Emotional Intelligence.&#8221; I love this term! Although I actively engage in the process, the term was new to me. In difficult conversations this applies to your understanding of where that person is at: in other words, where they are coming from. By engaging emotional intelligence our ability to approach the issue at hand increases the prospects for a successful outcome.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Yesterday morning I attended a professional development workshop offered by Human Resources. One strategy the workshop &#8220;Difficult Conversations&#8221; discussed was Judy Ringer\u2019s &#8220;4 Steps to a Successful Outcome.&#8221; This was the process of inquiry, acknowledgment, advocacy, and problem-solving. Inquiry cultivates an attitude of discovery and curiosity; acknowledgment validates that you have heard and understood the [&hellip;]<\/p>\n","protected":false},"author":525,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[448359,448343,448360],"class_list":["post-270","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-emotional","tag-facilitating-difficult-conversations","tag-intelligent"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/posts\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/users\/525"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":17,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/posts\/270\/revisions"}],"predecessor-version":[{"id":4054,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/posts\/270\/revisions\/4054"}],"wp:attachment":[{"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/categories?post=270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.oregonstate.edu\/osuteaching\/wp-json\/wp\/v2\/tags?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}