Categories
Uncategorized

Behaviors & Compensation

In one of my mom’s first jobs she was having a bad day, however she always tried to provide great customer service as it was a condition of the job. Despite having personal issues going on, she maintained a professional attitude and provided a customer with exceptional customer service. The customer ended up giving her a fifty dollar tip for the wonderful customer service she received. After this experience she realized the importance of customer service and the impact it can have on both the business she works for and herself. While she knew that not every customer would provide the same compensation, she wasn’t able to tell the people that would and wouldn’t provide a tip therefore treating everyone with the same exceptional standard made the chance of receiving a tip more likely. As she has moved through jobs and started her career she has carried this lesson with her and passed the advise on to employees that have worked for her.

Initially her compensation was non-monetary and more focused on personal values and earning respect and mentorship from her supervisor. While she followed the standard that was set forth by the supervisor the tip enhanced her behavior and helped her find more motivation to continue the behavior throughout her time with the company and continue to provide exceptional customer service throughout her career. She was motivated by the compensation because is showed that her hard work was being noticed and appreciated by the people she was servicing. That personal recognition also enticed her to continue the behavior after that one time where she was compensated for her behavior.

Categories
Uncategorized

Hello world!

Welcome to blogs.oregonstate.edu. This is your first post. Edit or delete it, then start blogging!