The best quote that I found this week is “getting to know a problem is like getting to know a person” and I 100% agree with it. I personally take it upon myself to get to know all sides of a problem that I can if a friend brings one to my attention before letting them know my thoughts. I find it easier to try to get my point across when doing it this way and I feel like it is more appreciated and shows that I am truly listening. When it comes to getting to know your client that is an extremely important skill to have. If a client does not feel like you are listening then you never know if they are going to switch to a different company for whatever service they are wanting.