Starting this summer I began working at a Texas BBQ place to get some extra money before I head back up to Oregon for school. Before I was hired for the job they told me that I’d be a hostess, to-go and runner. My manager was very efficient when telling me what each position had in stock for me and I felt confident going into my first day of work. On my first shift I was being trained as a hostess. When my manager described the job of a hostess to me he explained that I’d be greeting guests and taking them to their tables; however, during my first shift I accomplished many other side activities. During my shift I was responsible for cleaning the entry way, answering phones and filling containers of barbecue sauce if we were running low. This wasn’t a big deal to me but after reviewing our lectures for this week I can understand the miscommunication of job descriptions and how it can effect people in more important jobs. When thinking about my future as a manager I know I’ll use the phrase KSAO to help me inform my employees on what their position will consist of. KSAO stands for:
- “Knowledge: generally something someone can learn from a book
- Skill: something an employee can learn how to do
- Ability: a relatively innate talent or aptitude
- Other Characteristics: personality traits or job related licenses or certifications” (Outline Job Analysis and Job Design, 2021)
When using this trick I will be able to firmly communicate with future employers to see if they are a right fit for the company I’m working for. Being able to have strong communication with your future employers will help them understand what they’re getting into. Once they are informed it will make the company run smoothly as moral will be up as well as communication.
Citation
“Outline Job Analysis and Job Design” Oregon State University, Michele Swift. 2021
