Posted October 6, 2023
#1 – HILTON
Did you know that Hilton was voted the #1 best company to work for in 2020? According to greatplacetowork.com, 95% of Hilton’s employees believe that their management practices are honest and ethical, and 96% feel that they are valued members of the team, regardless of their position. Based in McLean, Virginia, Hilton’s HR team strives to create an inclusive environment that values different cultures, backgrounds, and viewpoints. This is reflected in the overwhelmingly positive feedback from employees, who feel that they are more than just a number and are proud to work for the company. In fact, Hilton’s HR department has an overall rating of 97% approval rating from its employees, which exceeds the norm for other hospitality companies. As a customer, their customer service and rooms are top-notch!
*In reference to Lecture 1
#12 – The Cheesecake Factory Incorporated
The Cheesecake Factory Inc., based in Calabasas Hills, California, has secured the #12 spot. The company is known for its focus on human capital and ensuring employee well-being. According to employees, The Cheesecake Factory goes above and beyond to take care of its people, showing concern for both personal and professional well-being. The company is also inclusive and welcoming to all. Despite being a restaurant giant, The Cheesecake Factory boasts an impressive overall rating of 85%, with employees describing it as a great place to work. The HR Management team takes inspiration from the book First, Break All the Rules: What the World’s Greatest Managers Do Differently, encouraging employees to be themselves while providing the necessary resources and equipment to perform their jobs to the best of their ability. I do love their cheesecake and fettuccine alfredo!
#19 Navy Federal Credit Union
I have been a member of Navy Federal for 20 years and was surprised to learn that they are ranked #19 despite being based in Vienna, Virginia. However, I should not be that surprised as they have consistently been the best financial institution I have ever dealt with. They always strive to provide excellent service and go above and beyond for their customers. It is not surprising that 92% of their customers rate their service as “excellent”. Additionally, 95% of their employees feel welcome, 94% feel good about contributing to the community, and 92% are proud to work there. Employees report that the company prioritizes the needs of members and employees in all decision-making, which is unique in an industry where revenue and profits often dictate decisions. It is impressive to see that their HR management is equally committed to the well-being of their employees.
The type of Manager I Aspire to Be
As a future manager, I aspire to embody the qualities of my first boss in the military. He was highly respected and admired within the squadron due to his stern yet fair demeanor and his genuine care for his team. He made a point to know each individual in his department, regardless of rank, and always seemed to anticipate their needs. He fostered a culture of open communication and approachability.
In addition to these traits, I hope to incorporate the teachings of the book First, Break All the Rules: What the World’s Greatest Managers Do Differently. I believe in allowing individuals to be their own person and identifying their strengths to help them reach their full potential. My goal is to create a welcoming environment where employees feel comfortable approaching me for any reason. If I can successfully model these expectations and traits, I hope to become a great manager in the future.
In my opinion, the most difficult part of being a manager is balancing the desire to support employees in every possible way while avoiding micromanagement. Additionally, treating each employee as an individual rather than assuming they are all the same can be challenging and requires careful consideration to ensure that everyone is treated fairly and equally.
Great Place To Work. (2020). Fortune 100 Best Companies to Work For 2020. Greatplacestowork.com. https://www.greatplacetowork.com/best-workplaces/100-best/2020
Got any book recommendations?