Working at Block 15, the job description did not really affect my decision to apply for the job. I had been a patron of the restaurant for 8 years and I knew the standard they set were high, as well as the fact that being a server was a stressful job, but payed well.

Some of the ways that it was similar is how they focused on the fact that customer service is such an integral part of the customer experience. They talked about multi-tasking and prioritizing what tasks needed to be done, at a given moment. This was definitely true and I had many stressful moments, where I had to make a judgment call and decide what was in the best interest of the customer and business.

Some of the ways that it was different, was talking about how we were to be nuanced experts of the different food and beverages. I am a huge fan of beer and enjoy it, but I have my preferences and this bias makes for me to give a different opinion and idea on what tastes good for others. I couldn’t tell you objectively whether the Dopple WieZen was a good beer, because I’m not a fan of Bavarian styled beers. This was true for food as well. I am not a big fan of pasta. So, when our customers would ask my recommendation, I could only tell the truth and tell them what other customers had said and describe it as best I could.