Finding Value & Success through People Management

Due to the competitive landscape across many industries today, companies are searching to increase value associated within an asset not easily found on financial statements, its people. When a business is able to find, hire, and retain talented employees to join their organization, value is created through non-financial elements such as culture, environment, and engagement. Human Resources (HR) teams and managers are key actors within each company that are tasked with finding and developing value within its people. Below are a few companies who fall into the top 30 rated companies in the US across multiple sectors who have found success creating immense value through its employees.

The first company I chose to evaluate was Cheesecake Factory (#12), who was also the most highly ranked restaurant on the list. Given the challenging environment of a service driven industry such as a restaurant, Cheesecake Factory has been able to generate value through its employee base through providing people with high levels of flexibility and career development opportunities. Combined this has helped the business receive an approval rating 31% above the industry average from its employees .

Carmax (#20) was also very highly reviewed by the employee base which is surprising provided, car sales are typically a competitive and intense industry. However, given Carmax’s business approach eliminates negotiation, employees are better able to serve customer needs and focus on creating value through service and actions. In essence Carmax has transformed the culture typically associated with the industry which is heavily sales focused to suit employees who are strong in service skills. I’m certain this also aids in recruitment as Carmax is likely able to find a broader range of employees who hold skills that would mesh well across multiple other service focused industries.

The last I reviewed was Nvidia (#27) and in contrast from the previous two companies, Nvidia is structured with much less of a hierarchical management and its employees provided reasons such as the CEO, culture, and team as driving factors for their highly rated scores. I think this provides good reason to believe that HR must accommodate differing motivation factors in hiring employees based on the industry the company operates within.

In each of the cases above, HR and managers of each business orchestrate the environment to allow their personnel to thrive by catering to people’s strengths. Based on employee feedback, they feel engaged, valued, and motivated to put forward their best efforts which further enhances the workplace and culture. I too desire to become a manager who also is able to create value within the employees I oversee because it benefits all parties involved including creating an environment where individuals feel seen and a business which can reap the benefits of sustained success.