Tag Archives: slack

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Moving To Shared IS Slack Instance

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Starting today, we are moving all Client Services Slack channels and members from itosu.slack.com to osu-it.slack.com. The new instance will be shared with all IS, and IT folks from outside IS will still be welcome to join. ISCS employees will begin receiving invites shortly.

The settings are similar to our current instance. Channel creation is restricted to admins. If you want to add or modify a channel, talk to Kirsten. The only integration we appear to be actively using is for Github (in the #development channel). This will be configured in the new instance as well.

I have created most of our channels in osu-it. I took this opportunity to archive some channels that appeared to be unused. Please note that I have collapsed the #cn-bench and #sd-walkup channels into one channel called #sd-walkup-bench. Also, the #development channel has been renamed to #sd-development.

The osu-it Slack instance is currently a free version, but we will be moving to a paid version soon. This allows us to save more files and keep a longer backlog.

Why We Are Moving:

Information Services is currently using at least three different Slack instances for team chat. We would like to collapse this into a single instance to facilitate communication between teams.

IS has not done a full needs assessment and market analysis of team chat tools. This is simply a step in a good direction, but not necessarily the final stop.

Migration Plan:

  • Create our channels in osu-it. This is done.
  • Send invites to all of our Slack members. Please update your clients to connect to the new instance. Note: if you use dual-factor auth, you will need to set that up again in the new instance.
  • Archive channels on itosu.slack.com.
  • Pin a notice in itosu #general saying “we have moved”.
  • Please note I will NOT be moving over files. If there is something in itosu that you want to have in the new instance, please move it yourself.

 

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Call Center Digest – Friday, 9/11/2015

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New Things:

Account Unification Helpdocs – new pages have been added to Helpdocs (big thanks to Jade for pulling this together): http://oregonstate.edu/helpdocs/accounts/unified-accounts/unified-account-email-setup

WebEx – this new web conferencing service has been announced to campus. If you missed the training this week, there is a recording here: https://media.oregonstate.edu/media/t/0_nc43dqfa

Helpdocs for WebEx are here:  http://oregonstate.edu/helpdocs/software/webex

Slack – several of us are trying out Slack for inter-office collaboration (https://itosu.slack.com).  If you have not been invited yet, contact Kirsten.

Important Reminders:

Google logins, Google email addresses, and student UPNs changing – Saturday, 9/12/2015 at 8AM. More information here: http://oregonstate.edu/helpdocs/landing-page-students

OSU Cascades tech support changes – Starting Wednesday, 9/16/2015, tech support calls and emails from OSU Cascades in Bend will be directed to OCH and CN call centers in Corvallis. Please be kind to the OSU Cascades folks!

Upcoming Events:

Monday, September 14 – Library Evacuation Drill. Use your nearest emergency exit and assemble in the quad North of the library.

Monday, September 14 – Grad Fair. At CH2M Hill Alumni Center, 11:45am-1:00pm. Come make fun of Jeff and Kirsten!

Some Stats For Fun and Profit
9/5/2015-9/11/2015

  • We processed 628 new tickets last week across all Client Services queues.
  • Josh Zheng had the most tickets at 76. (I feel like he should win something…)
  • The call center handled 793 calls – 320 in OCH, and 473 in CN.
  • We had 13 survey results and they were all positive; 2 had constructive feedback but were otherwise positive.

 

Have a great weekend, everybody!