Tag Archives: Sierra

Service Desk Digest 4/5/2017

Students: Check your WhenToWork preferences

We have had several people miss shifts already this week due to scheduling conflicts. Please check your WhenToWork preferences carefully to ensure you are not set as available to work during a scheduled class.

Remember: it is your responsibility to ensure your WhenToWork settings are correct.

Citrix XenApp update next week

The Citrix XenApp environment will be upgraded and cut-over next week from College of Engineering’s infrastructure to IS’ infrastructure. With this change, we will gain access to some very useful troubleshooting tools. Information will be added to the Citrix InfoSheet shortly.

OSU-Cascades IT phone number

Telecom let me know that the phone menu for the old OSU-Cascades IT number (22051) had been wiped somehow. Customers calling that number heard dead air and were not able to get through to the call center.
This number used to be on a sticker on all OSU-Cascades computers, but no longer is. We started phasing it out about a year ago in favor of the main number (78787).
Fortunately, I still had a copy of the script, so Telecom re-recorded it for us. I have asked that they reprogram it to redirect directly to 78787 and that may be happening next week.

Sierra and ScreenConnect

Call center techs are seeing frequent but intermittent issues with ScreenConnect misbehaving on Sierra machines, making remote control almost impossible in many cases.

We may be able to resolve this with a change to ScreenConnect, or with a different tool. Will keep you all posted.

Floor in front of Milne 201

We had a bit of a surprise this week with the floor being torn up in front of Milne 201 without any notice. Angela is in conversation with Facilities about when the reinstall will happen, and trying to negotiate it for a time the walkup is not open. If the install ends up producing a lot of fumes, we can close the walkup door temporarily. My apologies for the unintended excitement.

 

macOS Sierra Status

The new macOS Sierra is currently in “Early Adopter/Not Recommended” phase for CN customers, per our OS Life Cycle:¬†http://is.oregonstate.edu/cn/operating-system-life-cycle-information

On 11/4, all CN customers were notified of this status.

CJ has built an image for Sierra, and he and James Dudzik are in the process of testing it on various hardware.

Todd has documented known issues and resolutions/work-arounds for Sierra in the Apple OS Reference Guide in ITKnows.

A customer-facing document for known issues in Sierra can be found here: http://oregonstate.edu/helpdocs/faq/macos-sierra-known-issues-and-work-arounds

Although we are not recommending Sierra at this time, CN customers are welcome to upgrade if they want to. Please make sure they know to do a backup first, and make sure they are aware of the known issues. We should also set the expectation that our support will be “best effort” as we are not yet very familiar with Sierra.

Please note that the above information applies to CN customers/machines.¬†Service Desk support of operating systems for personal devices is already “best effort” only.