Tag Archives: self service

SCCM Application Catalog

The SCCM application catalog should be working again for self-service installs on Windows clients. Please update your SCCM client machine policy and try it out (see below for instructions). As always, let me know if you run into issues.

Note: The Application Catalog has not been made available to customers yet. You can test then while logged in with your regular or User+ account. On a customers workstation you can use “Run as different user” and point your browser to https://osu-cm-iis01.oregonstate.edu/cmApplicationCatalog.

How to update your SCCM client machine policy:

  • Go to Control Panel and click on Configuration Manager.
  • Click on the Actions tab and select “Machine Policy Retrieval & Evaluation Cycle.”
  • Click on Run Now.

Expectations (how things should be working):

  • Internet Explorer 10/11 (preferred) – Automatically passes your Windows credentials through and takes you to the Application Catalog website.
  • Firefox ESR latest version – Rawr, this connection is untrusted! Blahbity blah blah. Trust the connection, authenticate, activate Silverlight, and proceed as usual.
  • Chrome latest version – Authenticate, activate Silverlight, and proceed as usual.

Mac Self Service

A couple of things about the Self Service app that is deployed to the Macs.

In case you have not looked at the Self Service app, please jump on a Mac and have a quick look so that you can see what it looks like.

  • Anybody who wants to use Self Service will need to use their ONID credentials to log in to Self Service (do not qualify your username with onid\ as Casper does not like domain qualifications).
  • If a customer is having trouble accessing Self Service and they have their ONID credentials correct, the machine is most likely not collected in Casper, in which case, the machine will need to have the QuickAdd package run on it.
  • A customer will only be able to see whatever packages are available for the machine that they are logging into Self Service from. Package deployments are assigned per machine, not per user, so if a person can see the OS X Mavericks installer from their 10.7 machine, but not from their 10.9 machine, it’s because the package is not assigned to be deployed to their 10.9 machine.

Now, on a different note, CJ and I have already fielded a few comments about the way the deployment of the Self Service dock icon happened. While the Self Service app has been deployed to the Macs for several months, we only started talking about deploying the dock icon yesterday as we felt we finally had enough software available in Self Service to make it worth the customers’ while (nobody wants to go shopping in a store with empty shelves). While we were excited to make the Self Service app more obvious to the customers, we should have sent a notice before we started messing around with deployment of the dock icon. I was the one who activated the deployment policy and I apologize for any confusion or unnecessary questions that it may have generated as a result.

So. If we deploy something in the future that is going to be directly visible to the customer or change their user experience in an overt manner, we will follow established procedure by sending a notice to the customers and deploying on Tuesday nights in conjunction with Patch Tuesday updates.

Please let me know if you have any questions or concerns.

James Dudzik

Mac/Casper Self Service up and running!

These are the basic instructions for logging in to Self Service

• On your Mac, open the Applications folder.
• Find the Self Service App and double click on it.
• A login page will pop up; log in using your ONID credentials
o Do not put ONID\ in front of your username; Casper does not accept domain qualifications on user names.
• Once you have successfully logged in, you will see the landing page. “Featured downloads” are displayed here.
• Browse available categories of downloads on the right hand side of the window.

If you want to enable a user to download any of the Creative Cloud suite, they need to be added to the static group “CN – Self Service – Eligible for Creative Cloud 2014”.