Tag Archives: pirates

Call Center Digest, Friday 9/4/2015

We have a lot of changes coming up and a lot of information to share. I will be doing a weekly digest from the call centers. If you want more details about any of the below, ping me!

Labor Day weekend maintenance for Banner, Banner Apps, MyOSU – OSU Banner and all Banner Apps, including MyOSU, will be down over the Labor Day weekend for maintenance.

Google logins, Google email addresses, and student UPNs changing 9/12/2015 – Everyone (students and employees) will start logging in to Google Apps as username@oregonstate.edu. Primary email addresses for Google will change to username@oregonstate.edu in Google and in OSU Online Services. The UPN for students will change to username@oregonstate.edu, and this will impact how students log in to Office 365. All of campus will be notified early next week.

More info about Google and UPN changes: http://oregonstate.edu/helpdocs/landing-page-students

OSU Cascades tech support changes 9/16/2015 – Starting mid-September, tech support calls and emails from OSU Cascades in Bend will be directed to OCH and CN call centers in Corvallis. Please be kind to the OSU Cascades folks!

RemoteApps being replaced by Citrix XenApp  – As of start of Fall term, the RemoteApps service will be redirecting to Citrix XenApp. This is the apps.oregonstate.edu service, previously run by College of Engineering, currently managed by IT Infrastructure.

Comcast Infinity (IP TV) coming to OSU Housing – University Housing & Dining is deploying IP TV this Fall term. Only students who live in the residence halls will be able to access the service, and only from on the campus network.

Canvas and TurnItIn integration – The Canvas team will be implementing a piracy prevention component called TurnItIn. This may result in some calls to OCH.


 

Office Moves:

OCH 5PM-7PM shift moving to Service Desk – The evening shift at the OCH call center will be moving downstairs to the Comms desk area at the Service Desk, sometime during Fall term (date TBD).

IS Client Services moving to Milne Computer Center in November – all ISCS employees in the Library will be moving to offices in the Milne Computer Center around November 2015. Exceptions: the Service Desk and Student Multimedia Services will stay in the Library.


 

Upcoming Events

Labor Day, September 7, OSU Closed – The university is closed on Monday. Don’t come to work!

Monday, September 14 – Grad Fair

Saturday, September 19 – Talk Like a Pirate Day

Sunday, September 20 – Housing Move-In Day – The OCH Call Center will be open for a few hours this day.

Monday, September 21 – University Day

Thursday, September 24 – Beaver Fair

Thursday, September 24 – First day of Fall term classes