If you start to think a CN-supported device might have malware on it, always stop and ask the customer if they handle PII (personally identifiable information) before doing any scans. If they do handle PII, we have to follow a different process.
If they handle PII, the InfoSec office wants to look at their machine to see how it was compromised, and whether any PII was disclosed. If it was, the university is obligated by law to notify the people impacted, and in some cases to pay damages. If we run anti-malware software, it causes problems for InfoSec’s forensics.
Let me know if you have any questions.
I’m looking for some feedback as to opinions regarding the installation of AdBlock Pro on our images.
The primary reasoning behind this would be to limit the amount of malware that is being installed via ads on websites. CN spends and exceptional amount of time supporting an issue that could potential be avoided.
What do you think? Do you see any program management issues or potential software conflicts?
Please leave your thoughts in the comments. Thanks.