Tag Archives: events

Service Desk Digest – 10/18/2017

CPHHS Share Migration Tonight

Tonight starting at 7pm, the CPHHS home and share folders will be moved to the following new paths:

  • \\cphhs.sig.oregonstate.edu\CPHHS_Home
  • \\cphhs.sig.oregonstate.edu\CPHHS_Share

Customers were notified via email Monday and today, and were advised to close all files and either log off or shut down their computers before the end of the day today.

Windows users should automatically reconnect to the correct paths. Mac users will need to click on Go – Connect to Server and enter: cifs://cphhs.sig.oregonstate.edu

ID Badges

Please wear your ID badge at all times while on shift. This helps identify you as a Service Desk employee. Thank you!

Reminder about Account Security

It came to my attention recently that a Service Desk technician told a customer to get someone else’s password.

This is not okay. We should never ask a user to give us their ONID/OSU password, and should not ask users to give their password to anyone else.

Upcoming Events

Trick-or-Treat Tour – on Tuesday, October 31st at 3pm-5pm, the Service Desk Walkup will be visited by participants of the Family Resource Center Trick-or-Treat tour.

Costumes would be awesome, but of course are not required. Please keep it G-rated for the kiddos.

Call Center Digest – Friday, 9/11/2015

New Things:

Account Unification Helpdocs – new pages have been added to Helpdocs (big thanks to Jade for pulling this together): http://oregonstate.edu/helpdocs/accounts/unified-accounts/unified-account-email-setup

WebEx – this new web conferencing service has been announced to campus. If you missed the training this week, there is a recording here: https://media.oregonstate.edu/media/t/0_nc43dqfa

Helpdocs for WebEx are here:  http://oregonstate.edu/helpdocs/software/webex

Slack – several of us are trying out Slack for inter-office collaboration (https://itosu.slack.com).  If you have not been invited yet, contact Kirsten.

Important Reminders:

Google logins, Google email addresses, and student UPNs changing – Saturday, 9/12/2015 at 8AM. More information here: http://oregonstate.edu/helpdocs/landing-page-students

OSU Cascades tech support changes – Starting Wednesday, 9/16/2015, tech support calls and emails from OSU Cascades in Bend will be directed to OCH and CN call centers in Corvallis. Please be kind to the OSU Cascades folks!

Upcoming Events:

Monday, September 14 – Library Evacuation Drill. Use your nearest emergency exit and assemble in the quad North of the library.

Monday, September 14 – Grad Fair. At CH2M Hill Alumni Center, 11:45am-1:00pm. Come make fun of Jeff and Kirsten!

Some Stats For Fun and Profit

  • We processed 628 new tickets last week across all Client Services queues.
  • Josh Zheng had the most tickets at 76. (I feel like he should win something…)
  • The call center handled 793 calls – 320 in OCH, and 473 in CN.
  • We had 13 survey results and they were all positive; 2 had constructive feedback but were otherwise positive.


Have a great weekend, everybody!