Tag Archives: email

Call Center Digest, 10/9/2015

New Things:

Exchange support at OCH – the Helpdesk should be helping folks with Exchange email questions. There are documents in Helpdocs. Let me know if you have any questions about this.

Exchange forwarding to OSU Gmail – there is a new Helpdoc about how to do this, but it is not recommended. It’s better for people to forward from Gmail to Exchange. Also, for CN customers, please get LRP approval before setting up a forward.

Exchange Archiving – the server admins have notified us that we should not be adding new users to the Exchange online archive. Anyone who is using it now can continue to do so. For people who are running out of email space, please give them the usual mailbox clean-up and retention tips, and after that we can increase their quota up to 5GB (at no charge). There will be announcements to the DCA list and CN customers about this soon.

Office 2010, 2013 and 2016 – Office 2010 is end-of-life on 10/13/2015, however the software will continue to work and we will continue to support it for some time. We have a self-serve install option for Office 2013 for CN customers and will be announcing that to them soon. Office 2016 is now available on \\software.oregonstate.edu and activation is configured.  Office 2016 is now the default install option in Office 365 and for the Home Use Program.

Student Success Collaborative (SSC) predictive analytics tool  – this new tool will help the university predict the success of students and intervene to ensure better retention and graduation rates. You can learn more about this at https://www.eab.com (go to Member Login, New User to gain access).


General Notices:

Office 365 sync issues – Jason resolved another sync issue in Office 365 this week (thank you Jason!) that was impacting a large number of users. Scott will be reminding students about this service in a mass email soon, so we may get another bunch of calls.

Office 365 Helpdesk Access – Jason is working on getting all of use limited helpdesk access to the Office 365 administration dashboard, which would hopefully allow everyone here to see whether an account has been synced and licensed properly.

Google Apps XML – the feature to access calendar via XML has been deprecated.  Chances are not too many people were using it.


Question for you all:

We have been crazy busy all summer and the past couple of weeks. If anyone has feedback on what would make the work experience less stressful or more positive for you, send your ideas to me or your supervisor.


Fun Fact:

When children learn that 2*3=6, it measurably slows their response time on calculating 2+3=5 because our brains like patterns and this confuses them. So, the more math you learn, the worse you get at arithmetic.

Have a great weekend everybody!

 

OWA Upgrade Info

Just some info on a minor change to Outlook Web App.

The log in page has been changed up a bit, now reflecting the more current Outlook style. The changes are merely aesthetic, but may cause some confusion to users.

The log in form works mostly the same. You may either use your CN\username or first.last@oregonstate.edu to log in. The instructions to getting there are the same as well; exmail.oregonstate.edu -> Exchange Outlook Web App. The HelpDocs page has also been updated to reflect this change, and includes screenshots and examples. You may direct users to this if they have questions.

Also, the Private/Public computer option has been removed. The form will now automatically remember your Username, and your web browser will most likely ask you to save your password. We recommend to not save your password if the computer is used by multiple people. However it should be saved per Windows login account anyway, so as long as each user is switching their Windows logins then you shouldn’t need to worry about it.

Lastly, the accessibility option for enabling the “Lite/Light” version of Outlook has been moved. To enable this feature, use the following instructions:

  1. Log into Outlook Web Access.
  2. Click on the Options drop-down menu at the top right hand side of the page just below your name and select “See All Options…”
  3. Click on Settings from the left hand navigation pane.
  4. Click on General at the top of the page.
  5. Under Accessibility, select the checkbox next to “Use the blind and low vision experience.
  6. Click Save at the bottom right hand side of the page.
  7. Restart your web browser and log back in. You should now be seeing the “light” version of the webmail client.

Of course if you have any questions, please contact the CN Call Center.

Thanks!

Notice – OWA Planned Upgrade

via Jason Appah

Just some info on a minor change to Outlook Web App so you all are aware and prepared for when it happens. The log in page will be changed up a bit, now reflecting the more current Outlook style:
OWA upgrade login
The log in form works exactly the same. You may either use your Domain\user or first.last@oregonstate.edu to log in. The changes are merely aesthetic, but may cause some confusion to users. The instructions to getting there are the same as well; exmail.oregonstate.edu -> Exchange Outlook Web App. The HelpDocs page will also be updated when this change is made, and will include screenshots and examples. You may direct users to this if they have questions.

Currently the plan is to push this change out on February 15th, at about 10:00PM.