All posts by Kirsten Petersen

Summer LAN Party

It’s time for the Summer LAN party. Please join Friday, September 14 for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, September 14th, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.

Also: a huge thanks to Thomas Olson for making these parties happen!

Games

If anyone wants to bring a console, that would be great. (Rock Band is probably not happening this time, sorry.)

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play! Make friends!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:00 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday afternoon if you wish to donate.

Banner 9 Training

Team,

In preparation for the roll-out of Banner 9 Student next week and Banner 9 Finance in September, I will be sending you all a Banner 9 training quiz invitation shortly.

The training includes a 15 minute video from Ellucian that will walk you through the Banner 9 interface. Plan accordingly. It is okay to start the training and finish it later. Students: if you need extra time to complete the training, please talk to Max.

Good news: Banner 9 is HTML-only. No more Java!

Banner 9 Dates:

  • August 15 – Banner Student
  • September 4 – Banner Finance
  • December 31, 2018 – all Banner forms will be migrated by this date

Service Desk Digest 8/6/2018

Please read on for important updates and reminders regarding Banner 9, Webex, and Campus Labs.

Banner v9 Upgrades

Banner v9 Student Roll-out on August 15, 2018. We are reviewing our documentation now in light of this change. This change is likely to impact more people than previous Banner upgrades. Many questions may need to be referred to one of the core offices: Enrollment Management, Office of the Registrar, Office of Admissions, or Business Affairs/Administration.

Resources:

Banner Finance v9 will be rolled out on September 4, 2018.

Banner 9 landing page screen shot.
Banner 9 landing page screen shot.

Webex U/I Changes

On Friday, July 28, Webex changed to a more video-centric meeting experience. For more information about the changes, see the following:

Also note: the name is now Webex, not WebEx. The change in capitalization is part of the new look and feel.

Webex meeting experience before and after screen shots. Image from: https://collaborationhelp.cisco.com/article/en-us/norgje1
Webex meeting experience before and after screen shots. Image from: https://collaborationhelp.cisco.com/article/en-us/norgje1

Campus Labs and the Service Desk

Reminder: The IS Service Desk is the first point-of-contact for support of the campus labs and computing classrooms. If someone in one of the IS-provided campus labs contacts us for support, we can help over the phone, send a technician to help immediately, or schedule an appointment for a tech to visit later if the room is currently being used for a class. ScreenConnect is available on all campus labs computers and Service Desk technicians have local admin access.

When making a campus labs ticket, set the form on the ticket to “Campus Labs“.  If you need to escalate the issue to the Campus Labs team, set responsibility to “Campus Labs” as well. Make sure to collect sufficient information in the ticket, and detail what troubleshooting you have already tried.

How to make a Campus Labs ticket from RefTool.
How to make a Campus Labs ticket from RefTool.

Campus Labs Resources (Note: these documents currently being reviewed and updated):

  • Campus Labs Infosheet – what we support and how to escalate
  • Campus Labs website – which rooms are supported and what software is available; links to request forms for after-hours access in Milne and to request software installation in labs or on Citrix

Note: campus labs customers responding to ticket surveys last school year consistently reported that the help from the Service Desk was “good” or “excellent”. Well done, team!

OSU Events Calendar

Starting today, the Service Desk is the first point of contact for the new OSU Events Calendar (Localist) app.

The OSU Events Calendar (Localist) Infosheet has been updated with current escalation instructions. Please review.

The Service Desk will have access to some basic administrative tasks for organization landing pages and events. To grant everyone access to Localist, I need you to login at http://events.oregonstate.edu first. Please do so and ping me on Slack when complete.

There will be a short training available soon on event and organization landing page management. For now, relevant documentation can be found here:

Public-facing Documentationhttps://oregonstate.teamdynamix.com/TDClient/KB/Default?CategoryID=8923

Internal Technician Documentation:

New Plan for CN Customer Equipment

Team,

When new equipment comes in for CN customers, we will start immediately delivering any parts that can be delivered to the customer.

Please keep items such as laptop power adapters and docking stations with the computer as needed to properly complete the build. All other items such as monitors, sound bars, etc. can be delivered to the customer ahead of time.

Note that this doesn’t apply to off-campus customers (Extension, AES) as those items need to be shipped and are best kept together until the computer is ready to go out.

Most Important Thing: regardless of where the customer’s equipment is located, update the ticket to clearly indicate where it is. Save time and frustration for your fellow technicians. Thank you!