All posts by carrk

CN Supported Room Renames

CN Supported room calendars are going to be renamed in the Global Address List. Rooms will be renamed on August 28th after 5pm (effectively our customers will see this change on the morning of August 29th)

These updates will ensure that all room calendars have a consistent naming scheme and will work properly with Outlook’s “Room Finder” feature.

This does not apply to resource calendars or shared calendars. After the update, the new name must be used when searching for and scheduling the room.  Any room Calendars that customers added previously will need to be added again in order to display the new name. This update will not affect existing appointments on the room calendars.

KB Articles related to this change

List of Rooms and their new name

If customers do not see an expected room on this list:

  • The calendar is not configured as a room calendar (it may be set as “equipment” or “shared”)
  • The calendar is actually a public folder calendar (which will need to be exported and renamed at a later date)
  • The calendar is a secondary calendar under a user’s mailbox (Which needs to be exported out to a separate properly created room calendar)

If customers have room calendars that meet any of these criteria, create a ticket detailing what the calendar is currently called, how the calendar is currently configured, what building and room number it corresponds with, and then assign that ticket to CN Accounts.

Data migration for International Programs – ISAS and ISFS

Data migration for International Programs – ISAS and ISFS

Date migration is taking place: Wednesday, March 22, 2017 @ 4:00 PM (CN call center may receive calls from International Programs users on the morning of the 23rd).

Possible Impact: 44 users from International Programs.

Locations affected:

\\cn-share\IP\ISAS  (The contents of “ISAS” are being transferred to \\cn-share\IP\OIS\OIS – Student).

\\cn-share\IP\ISFS (The contents of “ISFS” are being transferred to \\cn-share\IP\Restricted\OIS – Scholar).

**User’s shared drive mapping will be unaffected, due to the mapping applying to the root of their share (\\cn-share\IP).**

If users call in: Assist them with accessing the \\cn-share\IP\OIS folder or the \\cn-share\IP\Restricted\OIS – Scholar folders.

Reason for migration: ISAS and ISFS have recently become one unit, International Programs the Office of International Services.  The director of the Office of International Services has requested that we migrate data to a single folder so they can start unifying their processes and content. Due to the sensitive data that is contained within the ISFS folder the ISFS data is being moved over to the restricted share, members of the (former) ISFS team will sort the data and transfer unrestricted contents to the IP OIS folder as needed. Grace Atebe has discussed this with their affected users and have informed them of this change, however we may get calls from International Programs users with questions.


Recent data migration – International Programs ISAS and ISFS
Problem ID: 2837099