Category Archives: Bench

Base, Bench, Community Network, Field

WINDOWS CLIENTS: TUESDAY UPDATES

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The following applications will be updated tonight via Ninite:

Acrobat: 11.0.13 -> 11.0.14 (details)
Shockwave: 12.2.2.172 -> 12.2.3.183 (no details available)
Silverlight: 5.1.41105.0 -> 5.1.41212.0 (details) Security fix

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

Base, Bench, Community Network, Field

CN – COHO auto unlock message removed

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What?

Tickets that are locked for 2 hours in new or open status unlock and put the message below into tickets that reside in CN queues – Base, Build Bench, Projects, Remote.

From: System Administrator
Subject: Ticket has been automatically unlocked
Text: This ticket was locked for more than two hours
without any progress. Please follow-up on this issue.

That message has been removed.

Tickets will continue to auto unlock and come back into the queues after 2 hours.

When?

Wednesday January 6th, 2016 – 2:20pm

Why?

The message clutters the ticket and doesn’t add value to people using the ticket, queue, etc. This also reduces the amount of COHO e-mail that is sent to people associated with the ticket.

Bench, Call Desk, SCF

MILNE COMPUTER LAB UPDATES – December 30th

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All Dell Windows computers were updated (Citrix PVS image) in Milne on Wednesday, December 30th.

Bug fixes, improvements, and updates:

  • Fixed Adobe After Effects intermittent crash error 0 :: 42.
    • The fix was to update the video drivers.
  • Fixed newly introduced Adobe After Effects error about not having a disk cache configured.
    • I’ve created a folder C:\Temp and have configured the default user profile to point the cache there.
  • Fixed GPU performance error for Adobe Illustrator.
    • I’ve configured the default user profile to disable this feature and stop prompting the user.
  • Removed the Java update application from the run key in the registry. This should stop the update notifications.
  • Applied Windows updates.
  • Applied Ninite updates.
  • Applied Adobe CC updates.

Newly installed applications (by request):

  • TeXnicCenter
  • MiKTeX
  • MPlus
  • Eclipse IDE

Applications removed:

  • Winsent Innocenti
Base, Bench, Community Network, Field

[ CN Change] – CN staff User plus accounts and Admin accounts

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What

Internal CN staff user plus accounts will go away / be “merged” with the account you use to log into NWS-term4.

When

January 8th 2016

Why

1 less account to use

Reduced confusion

Better for the backend systems to have 1 administrator type account for computer privilege escalation and communication to systems like Active Directory, BitLocker, SCCM, etc.

Impact to you / what to do

Starting today, Tuesday December 29th, 2015 – Log in with your “admin”/NWS-term4 account for anything that needs escalated privileges, either on the computer or a network/server resource.

The format of the username for the “admin” account is first initial of first name, then first 7 of last name.

  • Example – Joe Smith = jsmith

Encounter problems?

If you encounter problems accessing resources with your “admin” account, please e-mail/contact server support (ssg@helpdesk.oregonstate.edu) with the following information.

  1. Date
  2. Time
  3. Resource you are accessing
  4. Specific error message
Base, Bench, Community Network, Field

NEW CORE MIGRATION: BUSINESS AFFAIRS

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Yesterday Business Affairs was moved to the new core network.

Cyder/IP change
All workstations and printers…
Moved from: zone.baf (10.198.30.11 – 10.198.30.252)
Moved to: zone.cn_univadmin (10.160.120.150 – 10.160.123.253)

Printer change
Old IP printers were removed from workstations and replaced with new print queues:

Printer address: \\iscs-printq\KAd-100-Back-Ricoh-MP-3351
Printer IP: 10.160.120.225
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Back Ricoh MP 3351

Printer address: \\iscs-printq\KAd-100-Front-Ricoh-MP-3351
Printer IP: 10.160.120.226
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Front Ricoh MP 3351

Printer address: \\iscs-printq\KAd-100-HP-Color-LaserJet-M451DN
Printer IP: 10.160.120.232
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP Color LaserJet M451DN

Printer address: \\iscs-printq\KAd-100-HP-Color-LaserJet-M452DN
Printer IP: 10.160.120.235
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP Color LaserJet M452DN

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-9050DN
Printer IP: 10.160.120.234
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet 9050DN

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-M401DNE
Printer IP: 10.160.120.229
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP LaserJet M401DNE

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-M602N
Printer IP: 10.160.120.233
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet M602N

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-P2015N
Printer IP: 10.160.120.228
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet P2015N

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-P3015DN
Printer IP: 10.160.120.231
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet P3015DN

Printer address: \\iscs-printq\KAd-100-Ricoh-MP-201
Printer IP: 10.160.120.227
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Ricoh MP 201

Printer address: \\iscs-printq\KAd-106-HP-LaserJet-2430TN
Printer IP: 10.160.120.224
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 106 HP LaserJet 2430TN

Printer address: \\iscs-printq\KAd-106-HP-LaserJet-4250TN
Printer IP: 10.160.120.230
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 106 HP LaserJet 4250TN

ONID GPO: TSS – Printer Deployment – Business Affairs
TSS GPO: Printer Deployment – Business Affairs

Resolved Issues

  • Upon arrival, 51 of 76 hosts were able to get online, the remainder have been resolved.
  • Michael Green’s port was documented but didn’t get flipped and was first to get resolved through Telecom.
  • A number of misconfigured ports were addressed with Telecom.
  • 8 printers weren’t online and were resolved by either rebooting, fixing network ports, or reconfiguring printers (switching from BOOTP to DHCP).
  • Various adjustments were made to user permissions on printers.
  • The TSS printer deployment GPO was initially pulled since users had unified accounts but we discovered some general-use and regular users who hadn’t been unified so the GPO was reinstated.
  • The whereabouts of the Ricoh 201 was unknown until after the migration and was reinstated via Group Policy for the folks that use it.
  • Jon Bickler had a hard-coded IP and was set back to DHCP.
  • CN-Lites had to be moved in Cyder. Additionally, the HP 4250 they print to had to be updated on cnlite1 & 2. Finally, cnlite1 & 2 had to be added to the firewall to allow printing.
  • Folks who RDP into ECSI were unable to print to their new print queues. One of the employees identified a workaround.
  • Connectivity to the security cams in the Cashier’s Office broke, Rich Giesige resolved this by updating some firewall rules.

Unresolved Issues

  • Max Schmidt is verifying printing from CN-Lite.
  • More details needs to be gathered about the workaround for ECSI printing.