Category Archives: Base

Access 2010 patch removal – March 22, 2016 – evening

What

Access 2010 bad patch (KB3085515) removal. With the patch in place, customers are NOT able to utilize their Access 2010 database files.

The impacted customers will be sent an e-mail, based on distribution lists created by David and Keenan.

When

Tuesday March 22nd, starting at 10pm

Why

Remove the bad patch that Microsoft pushed out. Allow customers to use their Access databases from Access 2010.

Completed internally

Tested on CN test machine with Access 2010.

Keenan worked with customers to test the removal process developed by Jim Galloway.

Impact

Customers that have Access 2010 currently.

Access 2010 does NOT restart.

Computer does NOT restart.

List of customer machines –

\\software.oregonstate.edu\SCCMStaging\Office Patches\KB3085515 Removal\office_x86.xlsx

Master ticket

https://helpdesk.oregonstate.edu/otrs/index.pl?Action=AgentTicketZoom&TicketID=384457&ArticleID=1497189

Milne 213 Welcome

Team,
A few important things to make you aware of in our new space:
  • Before putting up any decorations or moving furniture, etc., please check with me or Max Cohen. Our space is shared now with other staff in Client Services. As such, we have a little less latitude about decorations and such. Keep it clean and professional.
  • Break room: the break room is downstairs next to the rest rooms. There is a key for students (and a check out form) hanging up in the inner office at the bench. Also, all full-timers have a key to that door.
  • Door access: Lucas is working on getting us electronic access to the 213 door. For now we have been leaving it propped open while staff are here, but once we all have door access it will be locked 24×7.
  • Supplies: There are some kitchen type supplies (napkins, utensils, plates) in the drawers across from my cube. There are also some office supplies (pens, sticky notes, tape, staplers, printer paper) located there. Miscellaneous hardware such as cables and computer parts are located in the large gray cabinets in the back office. Note: we are still getting settled in and things are likely to keep moving around for a bit. Come ask me if you can’t find something.
  • Printer: Will be set up as \\iscs-printq.tss.oregonstate.edu\MCC-213-HP-LaserJet-P3015 as soon as the port gets set to the correct VLAN. For now you can print to it at: MCC-213-HP-LaserJet-P3015-temp.tss.oregonstate.edu

Let me know if you have any questions, concerns, ideas, existential angst, etc.

Welcome to Milne.  🙂

Referral Tool – Base Team – New ticket creation template – Monday March 7th at 4pm

Colleagues

What

A new template for new ticket creations from the Base Team button on Referral tool. See attachments.

This template has the following data and it’s expected that you fill in that information.

Problem Description: 

Machine info 
Inventory ID (if existing equipment):
Device type (laptop, desktop, phone, tablet, etc.):
Device OS:

Printer info (if applicable):
IP address:
Make, model:

Actions/troubleshooting I performed: 

Currently in progress: 

Left to do:

Who does this impact?

Anyone that makes tickets that go into the Base Team queue.

When

Today, Monday March 7th at 4pm

Why?

Additional details are helpful for everyone involved – machine details help people visiting the customer know what they are looking for, need to transport, what type of equipment the customer is using, etc.

The template makes is easier to find that information too and pass it off to another person as needed.RefTool - base team new ticket template - COHO RefTool - base team new ticket template

WINDOWS CLIENTS: TUESDAY UPDATES

Tonight @ 10 PM we will be pushing an SCCM package to remove bad patch KB3114717 from Windows computers with Office 2013 32-bit or 64-bit installed. This push will not force a reboot.

Note: This patch has already been removed from WSUS and has been added to MDT for the build bench to run after builds have been completed.

This push will impact the following computers:

Devices with KB3114717 on Office 32-bit – SCCM Detailed Report
Devices with KB3114717 on Office 64-bit – SCCM Detailed Report

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

Flash IE + Firefox: 20.0.0.286 -> 20.0.0.306 (details)
Java: 8.0.710.5 -> 8.0.730.2 (details)
VLC: 2.2.1 -> 2.2.2 (details)

Internet Explorer 11 has been re-approved on the new WSUS server. A little over 2,000 computers should be receiving this update; customers have been notified.

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

Facilities and Administration SAS IT Share move

FYI, we’re moving the F&A SAS IT share from ISCS-Data to a new NetApp share tonight.  The move should be fairly transparent to the customers as Ben has an update GPO that will properly map their drives.  Please note the new share location is <\\fa.sig.oregonstate.edu\fa>

While this move only affects a few people we’ll eventually be moving all of F&A’s data to the new share.

c

From: Sinnett, Chris
Sent: Thursday, February 04, 2016 2:55 PM
To: Henriques, Alejandro <Hondo.Henriques@oregonstate.edu>; Roberts, Andy <Andy.Roberts@oregonstate.edu>; Winklepleck, Ryan <Ryan.Winklepleck@oregonstate.edu>; Norred, Martin Ray <martin.norred@oregonstate.edu>; Sellers, Kevin <Kevin.Sellers@oregonstate.edu>; Jordan, Nicholas <Nicholas.Jordan@oregonstate.edu>
Cc: Community Network <CN.Help@oregonstate.edu>
Subject: IMPORTANT: SAS IT Share move tonight!
Importance: High

SAS IT customers,

Please read this e-mail in its entirety.

This evening the Community Network will move your shared data from the ISCS-Data server to a new dedicated F&A share (\\fa.sig.oregonstate.edu\fa)

Who:                This will affect everyone in SAS IT

What:               The Community Network will transfer your network data to new storage

When:              Thursday, February 4th, after 5:00 PM

What you need to do:  Please save your work, close your files, and log out of your computer before 5:00 PM this evening.

When you log in tomorrow your computer will reconnect to the new FA share.  Shortcuts, links, or recently used documents in your applications will be broken when you attempt to use them after the move.  Please use the File -> Open menu to locate your files in their new location.  Once you’ve opened the file, the new entry in recently used documents will be functional again.

Please contact Community Network at 7-8787 if you feel that any files are missing or if you need assistance.

Thank you for your patience while we transfer your files the new storage solution.

Your Community Network Support Team

Community Network

IS Client Services

Oregon State University

(541) 737-8787

http://oregonstate.edu/is/client-services/

Casper Outage – January 27th, 2016 5-6pm

From: Dudzik, James
All,

I will be running the upgrade from Casper 9.81 to 9.82 tonight at 5:00 PM. This will cause an outage when the Tomcat service is stopped, the database is backed up, and then the server is rebooted at the end of the upgrade process. I expect this will be about a twenty minute outage, and I will send a note out at the end of the process when everything is back up and running.

Please let me know if you have any questions or concerns.

Thanks!

James Dudzik

iComputing Management Specialist

IS Client Services

541-737-8787, Opt. 2

CN.Help@oregonstate.edu

File restores – Research office

CN crew

Update – 1/22/2016 – 9am

21 files have long file names and SSG/Infrastructure is working on ways to get those fully recovered.

Research files have been recovered.

Snapshot date: Tuesday January 19th at 12pm.

If they are missing files, when you do the recover, just bring back individual files.

The restore window for INTO files is January 18th and earlier, or January 21st 7pm and later.

Impacted files: docx, .doc, .xls, .xlsx, .pdf, etc.
.txt file can be pulled from anywhere
Recovery process
In all cases, recover the file somewhere else and work with customer to verify its the file they need.

Files restored – INTO’s shared drive

CN crew

Update – 1/22/2016 – 9am

There are over 3,000 files in the INTO share that did not restore properly due to long file names. Infrastructure is working through those items.

Files for INTO have been restored/recovered, specifically the following folders:

“Student Services” and “Academic Support Team”

Snapshot date: Tuesday January 19th at 12pm.

If they are missing files, when you do the recover, just bring back individual files.

The restore window for INTO files is January 18th and earlier, or January 21st 7pm and later.

Impacted files: docx, .doc, .xls, .xlsx, .pdf, etc.
.txt file can be pulled from anywhere
Recovery process
In all cases, recover the file somewhere else and work with customer to verify its the file they need.
 

ISCS-MDT upgraded to 2013 Update 2

I have successfully upgraded ISCS-MDT to 2013 Update 2 (6.3.8330). Please be aware that this is what’s considered a quality release; there are no new major features.

Work completed:
– VMWare snapshot created for ISCS-MDT.
– MDT 2013 Update 2 applied.
– MDT build and production shares upgraded.
– MDT build and production boot images updated.
– Updated boot images applied to Windows Deployment Services.

Release notes and Information:
http://blogs.technet.com/b/msdeployment/archive/2015/12/22/mdt-2013-update-2-now-available.aspx

Things you may need to complete:
– For folks who log in to ISCS-MDT directly you may need to recreate/re-pin shortcuts to the MDT Workbench.

Additional notes:

The Assessment and Deployment Kit (ADK) for Windows 10 was recently updated by Microsoft. This version is cited to have issues which could impact some MDT deployment scenarios. I will be doing more testing before moving forward with this update.