Cosine Transition

The big news today is the transition of Cosine support point-of-contact happening Thursday, August 26 at about 10:00am.

We will be forwarding calls, emails, and web form submissions for Cosine customers to the Service Desk. A reminder email will be sent to Cosine customers about the changes around 11:00am.

As a reminder, Cosine customers are CX customers, and will show as such in RefTool. We provide the same level of service to them as CN customers.

A few things are not standardized yet, so please review the infosheet for important details: Cosine Department InfoSheet (Internal)

Cosine student employees will be shadowing with Service Desk employees (Max is working on setting this up now) and eventually moving to Milne.

All of the former Cosine team members are in the Customer Experience team; the best place to ask for help is in the SD Internal Talk channel.