Service Desk Digest 10/19/2020

New NWS-Term4

In case you somehow missed it, we have a new terminal server and a new way to access it. Instructions are here: IT Pros – Access NWS-TERM3 or NWS-TERM4

Note that you will sign into the jumphost with your ONID account (which has Duo), then Remote Desktop connect to nws-term4 and sign in with your admin account.

Keeper for Passwords

We have transitioned from using KeePass to Keeper. The new tool is more secure and also provides a mobile access option.

You should have received an invitation from Keeper to set up your account. Once you have done so, please let Max know so he can add you to the Client Services group.

Keeper setup instructions: Keeper Setup

LAPS Reminder

Reminder that CN Windows passwords for local administrator account are now managed in LAPS. For more information, see: Microsoft Local Administrator Password Solution (LAPS) (Internal)

Training Reminder – Covid Appointment Scheduling

Please complete the Covid appointment scheduling training if you have not already: SD Scheduling During Covid