Phone extensions – new location

Student techs- beginning with next week’s schedule (August 9th-15th), your extensions will now be listed next to your name on your main WhenToWork home screen rather than putting them in your shift description each day. Extensions are assigned to you on a permanent basis and will not need to change. Please let me know if you have questions or concerns!


Compromised Account Process Reminder

The process to handle a compromised account (or suspected compromised account) is documented here: SD – Compromised Account (Internal)

In particular, please note that if a customer self-reports a likely compromise, we should do the following:

  1. Help them immediately change their password
  2. Notify them that their account may be deactivated anyway to ensure that bad actors are not still using it.
  3. Report the issue via escalation to IAM.

This process may be revised in the near future, as IAM and OIS are still reviewing it. Let me know if you have questions.