Team,

For the time being, please coordinate in-person (in Milne) appointments with Ken Howard or Max Cohen, and CN appointments with Robin Castle or Max Cohen. Jeff will be working from remote and then on leave for a few weeks.

We are still trying to limit in-person contact as much as possible. Do your best to assist customers via remote, but also know that it is not your job to argue with customers. If something merits an in-person visit, or the customer is insisting, please escalate that request to Max, Ken or Robin to decide.

Let me or Max know if you have any questions.