We have a new remote desktop gateway service that is ready for customer use. This allows customers to remote into their work computer without having to use the VPN, freeing up VPN resources for other users.

Using the remote desktop gateway requires the following:

1. Enable Remote Desktop on the OSU computer
2. Adjust firewall rules to permit inbound RDP traffic
3. Add the user to the “Remote Desktop Users” local group on the computer

Service Desk Responsibilities

• Help customers with connection issues
• Help CN customers with workstation prep steps required before connect
• Refer non-CN customers to their IT group for workstation prep steps
• Escalate to tier 2 (Infrastructure) if needed (e.g. for service outage)

Documentation

• Service Desk Infosheet: Remote Desktop Gateway (desktop.oregonstate.edu) Service InfoSheet (Internal)
• Customer articles: 
  • Remote Desktop – Access Your Office Computer from Another Location
  • OIS’ information on securing home computers: https://uit.oregonstate.edu/ois/secure-remote-work
• IT Pro articles:
  • Remote Desktop – Configure Customer to Use RDP Gateway (IT Pros)
  • Remote Desktop – Add User to Remote Desktop Users Group (IT Pros)