Soft Phones

Telecom has announced a new service that we are likely to get questions about.

Soft phones are now available. A soft phone allows a person to use software on their computer to make and receive calls as though they were at their OSU phone.

Note that before setting up soft phone access, the customer needs to be enabled for soft phone access by Telecom.

Quick overview of the process:

  1. Install and configure the Avaya one-X Communicator software
  2. Connect to the VPN
  3. Launch Avaya one-X and sign in with phone extension
  4. Make and receive calls
  5. Sign out of Avaya one-X
  6. Disconnect from VPN


Location of the installer: