A big priority for us right now is ensuring good support of instructors who are trying to figure out how to teach courses remotely.
The Service Desk will be the first point-of-contact for instructors. If there question is IT-related, we should help them as usual.
If their question is more pedagogical in nature (e.g. they are asking how to design their course or exam for remote delivery), we should gather as much information as we can, create a ticket, and escalate the ticket via assignment to Canvas Consultation (Group) in TeamDynamix. The Canvas team will triage and hand the request to the appropriate people, which may include staff from AT, CTL or Ecampus.
If instructors are asking for resources, we should direct them to the Keep Teaching website. In particular, we should recommend they review the checklist: