What

There were 2 Office 365 groups in TeamDynamix. Those groups have been collapsed to a single group, called “Office 365 – Tier 2”.

The members of the Office 365 Escalation group were added to the “Office 365 – Tier 2 group”.

When was the change made?

Friday January 23rd 2020, 2pm.

Why the change?

Simplification; Two groups for Office 365 support / Tier 2 work was confusing.