What
There were 2 Office 365 groups in TeamDynamix. Those groups have been collapsed to a single group, called “Office 365 – Tier 2”.
The members of the Office 365 Escalation group were added to the “Office 365 – Tier 2 group”.
When was the change made?
Friday January 23rd 2020, 2pm.
Why the change?
Simplification; Two groups for Office 365 support / Tier 2 work was confusing.