Update 9/26/2019: The issue with ResNet registration and Duo has been resolved.

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There is a known issue with registering on the wired ResNet network if you are Duo-enrolled. The work around is to get the mac address and do the registration from another (wireless) device. The customer can do this, or we can do it for them in ResDesk.

Instructions here: https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=62235

Some ResNet reminders:

• Service Desk is tier 1 for ResNet. If an issue needs to be escalated, we notify the UHDS IT team on the ticket. Please do not give out the UHDS IT number to ResNet customers. See: ResNet InfoSheet
• The Gem does not have OSU wifi. They have all wired ports.