MCS Number routing to Service Desk

At the end of the day on Monday, 9/10/2019, the MCS customer service number ( 78721 ) will be re-routed to the Service Desk.

This is part of the spin down of the MCS service. The MCS line receives very few calls. Most calls will be about Zoom, for which the Service Desk provides tier 1 support.

For more complex issues, please escalate to the Zoom Support team in TeamDynamix. For urgent requests (e.g. VIP conference room setup) please ask Ryan Fordham – in Milne 213C. Come say hi!

Resources:

DCE & Cultural centers

Team,

As of last week, the following groups have moved off of CN service and are now supported by UHDS IT:

  • Diversity & Cultural Engagement (DCE)
  • Cultural Resource Centers

The ONID accounts have been moved and should display with the correct IT support team in RefTool. UHDS IT have asked us to not make any changes to the computer objects yet.

Let me or Chris Sinnett know if you have questions.