Reftool Updates Recap (8/26/19)

Hello all,

This blog post’s purpose is to recap a couple of RefTool updates. There was an update last Friday and there will be one after hours today.

Friday Update

The former update concerned the change in time format in the Account Created and Password Changed fields in RefTool. In the past, RefTool displayed these times in the 12-hour time format, but without indication of AM/PM. This update implemented proper 12-hour time.

Additionally, the update freed the OSU profile photo integration from third-party dependencies. Previously, RefTool relied on Team Dynamix to obtain an ONID user’s university ID, then used it to request a photo from OSU Operational Data Store (ODS). This is no longer the case. RefTool now requests the ID directly from ODS, then uses it to request the photo. In the case that Team Dynamix is down, we expect the photo integration to be unaffected.

Today’s Update

The update deployed after hours today will bring some backend improvements to the photo integration.

That’s all, folks! If you have questions or comments, let me know.

Clean up work spaces


As we head into a new academic year, this is a good time to clean up our work spaces.

If you have computers or other equipment at your desk that have been there for a while, please consider storing them either on the wire racks in 213 or in a gray cabinet in 213A. Please update any tickets as needed. Less used items can go in the storage room downstairs.

If you have USB sticks at your desk, make sure they get returned to the correct color-coded tray. Please also return power adapters and tools to their proper locations.

Please avoid storing anything on the floor as this creates a trip hazard and makes the space look very cluttered and uninviting. Each of our work spaces – student and staff spaces – should have enough desk space clear for a customer to sit down and work on an issue with a technician.

Cleaning wipes are in the storage cabinets in the hall in 213A. Please note that while the cleaning crew vacuum and take out trash for us, they do not clean our desks or keyboards, and it gets awfully dusty in here.

Be kind to our customers; be kind to your coworkers. Thank you. 🙂