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Daily Archives: July 22, 2019

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Warranty repair

July 22, 2019 Kirsten Petersen Leave a comment

We should always try to do a data backup before sending a computer to the vendor for warranty repair work. Vendors routinely wipe the drive when doing repairs, and do not restore the customer’s data.

If we can’t get a backup, talk to the customer before sending the computer in for repair.

The Warranty Repair Process article has been updated to reflect this information.

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