As of 6/18/2019, Instructure has changed their phone menu on the Canvas support line.

When students call Instructure for Canvas support, they will now hear the following:

Thank you for calling Canvas Support. Please select the option that best applies to your call. To repeat this menu at any time, please press 8.

For login and password assistance, of if you have questions about registration or course enrollments, press 1.

To speak to a Canvas representative at Instructure about any other Canvas issues, please press 2.

The first option routes to the Service Desk; the second option routes to Instructure.

Please review the Canvas Infosheet for troubleshooting and escalation instructions.