Hello!
RefTool received a fix which will go live this week!
For delegated accounts, the Support Group filter doesn’t look past the initial onid.oregonstate.edu/...
and thus assigns them all to the Service Desk. For example:
The user’s Account Location shows the account as delegated to COS. However, RefTool assigns the user to the Service Desk, as shown next to Support Group, which is incorrect.
The latest fix changes that. Now, RefTool designates the user’s Support Group correctly:
There remain several delegated accounts that are still designated as “unknown” or “Service Desk” as before.
Feel free to contact me with questions, comments, concerns, or suggestions!*
*As you may have noticed, Rick Menzel is not this post’s author, even though he did all of the work. My name is Khoa Tran, and I will be his replacement for the upcoming academic year. Kudos to him for letting me steal the show!