IAM have automated several steps of the compromised account process. Please review the process here: https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=74082
A few customers have complained recently that we didn’t handle the compromised account process well. The main complaint was technicians did not seem to be familiar with the correct process or gave the customer bad information (like “someone will contact you”). So please read the KB article above and make sure you are familiar with the process (or review it if/when you have a ticket like that come up).