Service Desk Mentors

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Reminder:

Some of our full-time staff are scheduled to act as mentors in 201 and 213 throughout the day. They are available to help student technicians during those times. Please go to one of the regularly scheduled mentors first when seeking help.

Here is the current schedule for mentors (also documented in the Service Desk Process Guide at https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=23358#12.5):

  • Room 201 Service Desk Mentor
    • 8:00-12:00 Ken
    • 12:00-1:00 Keenan
    • 1:00-5:00 David
  • Room 213/213A Service Desk Mentor
    • 8:00-12:00 Robin, Steven
    • 12:00-1:00 Nephele
    • 1:00-5:00 Patrick, Steven
  • Builds Mentor
    • 8:00-12:00 Nephele
    • 1:00-5:00 Jeff
  • Queue Triage & CN Accounts
    • 8:00-12:00 David, Keenan
    • 1:00-2:00 Robin
    • 2:00-5:00 Robin, Nephele
  • CN Scheduled Appointments
    • 8:30-12:00 Jeff, Patrick
    • 1:30-4:30 Ken
    • 2:30-4:30 Keenan