Monthly Archives: December 2018

All Groups

macOS Mojave Update

Leave a comment

Apple released a new OS called Mojave on September 24, 2018. For Community Network customers, we are not yet recommending Mojave and High Sierra is still our standard/recommended OS. However, we will leave Mojave in place on any new computers that come with it already installed.

SCEP anti-virus is not officially supported for Mojave yet. While SCEP seems to work, it causes very slow performance on some computers, particularly for a few minutes after login. Until Microsoft releases a new SCEP client (or other replacement) or we find a way to resolve the performance issue, we probably won’t recommend Mojave.

That said, 166 CN customers have already upgraded to Mojave, and most of them have not reported issues. We do support Mojave, and will do our best to resolve issues customers bring to us.

Please research issues before recommending a downgrade back to High Sierra.

Relevant documentation for your review:

All Groups

LAN Party Winter 2019

Leave a comment

It’s time for the Winter LAN party. Please join us Friday, January 4, 2019 for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, January 4, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.

Also: a huge thanks to Thomas Olson for making these parties happen! What will happen after he goes to CEOAS?!? The end is nigh!

Games

If anyone wants to bring a console, that would be great.

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play! Make friends!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:00 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday, January 4 if you wish to donate.

All Groups

Service Desk Digest 12/7/2018

Leave a comment

Happy end of term, everyone!

A few quick reminders:

  • Always try to get the name of the person you are helping, and associate the ticket with them.
  • Please record steps you took in the ticket. It’s extremely helpful later.
  • Find out what computer the request is about, and add the asset to the ticket. If it’s not a CN or labs computer, at least record basic information about what type of computer it is (Windows or Mac? Desktop or Laptop?)
  • Keep work spaces clean and inviting so customers feel like this is a welcoming space. Each desk in our offices should have a clear space where a visitor can sit and work with us.

Updates

MacOS Mojave – we are not recommending this yet for CN machines because there is no officially supported SCEP client (antivirus) for Mojave yet. If customers have already upgraded their personal or university device, we will do our best to support them.