Java no longer on CN builds by default

As of ~4:30pm today, Java is no longer part of the default MDT task sequence for CN builds. If a user does need Java installed, that will have to be done by hand during the build process, done during placement, or addressed over the phone. Existing Java installs will still be automatically updated as appropriate.

The most common instances where Java will be needed are:

  • Appworx
  • Banner Workflow Modeler
  • Banner Relationship Modeler
  • Sunapsis

Please note that Banner 9 does not require Java to be installed, and will be the only Banner option after the 31st of this month.

FOBC HR coming on CN Service

As a result of the recent fire in Burt Hall, the FOBC HR staff will be moving from the EOA Admin bulding to the 4th floor of Snell Hall with HSBC tomorrow (Ken and Tim are tasked with the move).  They will also transition from College of Forestry IT to Community Network for IT support.

Due to December payroll deadlines and the holidays, the AD changes to move the FOBC HR staff accounts and computers to CN will be delayed for up to two weeks.  In the interim we’ll need to work with our peers in Forestry to ensure that any issues are addressed quickly and efficiently.

FOBC’s shared data will remain on the Forestry server after we complete the transfer, mapped as their T: drive.  Home folders will move to CN-Home.  A new Infosheet has been added to TD for your reference:

CN Cyder Zone Cleanup


Today at 1:00-1:30pm, we will be moving most** Community Network wireless registrations in Cyder to a single container called “CN-Wireless”.

This is a house-keeping change only. No changes are being made to any of the CN wireless registrations and there will be no impact to customers.

FYI, these registrations allow hosts to connect to OSU_Access and bypass the captive portal. They have no impact on connectivity to OSU_Secure, eduroam or the wired network.

Reason for this change: Community Network has a LOT of legacy containers in Cyder. Most wired device registrations are now in one of a short list of new core containers. When we moved CN customers to the new core, the wireless registrations were left behind in the legacy containers. The change today will allow us to start cleaning up the old containers to simplify the process of registering new CN devices and simplify management of technician access in Cyder.

Current “new core” CN containers in Cyder:

  • – community network staff and faculty
  • zone.cn_irs – Security domain CN-IRS_W
  • zone.cn_mcc – Community Network in Milne Computer Center
  • zone.cn_outreach – Community Networks Clients in CN-Outreach_W Security Domain
  • zone.cn_printers – Devices on CN-Prntr_S
  • zone.cn_pubsafety – For clients in the CN-PubSafety_W security domain
  • zone.cn_secdev – Devices on SecDev-WebCam_H
  • zone.cn_studentadmin – Devices on CN-StudentAdmin_W  security domain.
  • zone.cn_univadmin – This zone is for clients in the CN-UnivAdmin_W security domain.


* * Note: no changes are being made to the Extension/AES containers in Cyder. Also, at this time systems that have dual registrations (wired and wireless) will not be moved.

UIT Potluck Party Plan

This Thursday staffing will be a bit of a challenge at the Service Desk due to the UIT holiday party.

Staff: while you are at the Service Desk, please pay attention to the phones and take calls if needed. If you don’t remember your phone code, ask Max or Kirsten.

Students: If you are scheduled to work and plan to attend the potluck, please check with Max regarding scheduling.

We will be closing the walk-up during the party, and a message will be posted on the phones to let customers know that our wait times may be longer than usual.

Service Desk Digest 12/17/2018


Visitor Wifi Download Speed Increase

As of 12/13/2018, the Visitor wifi download speed has been increased to 25Mbps. The upload speed is still limited to 10Mbps.

Buildings with Known Wifi Issues

Some areas on campus have known poor wireless coverage; they are documented here: Wireless Coverage Issues in Some Locations

Kaltura & MediaSpace Documentation

Thanks to Jonathan Ropp and Hamza Munaf, the Kaltura/MediaSpace FAQ documentation has all been moved into the TDx KB.

OSU_Unsecured Issue Resolved

The OSU_Unsecured network was introduced this term to allow dorm residents to connect devices that require open wifi (since OSU_Access is no longer available in OSU housing). Some devices were still unable to connect after registering. This issue has been resolved as of 12/11/2018.

Old MacOS Issues

As of Feb 1, 2019, Microsoft OneDrive is retiring support for Mac OS 10.10 and 10.11 (Yosemite and El Capitan).

Also, the most recent iTunes update breaks Safari for macOS Yosemite.

We have a substantial number of Community Network-supported Macs running very old macOS versions. If you receive a call from a CN customer on anything older than Sierra, we need to help them get upgraded. Scheduling an appointment is probably advised, but if the customer wants to attempt an upgrade, check that their computer supports the latest OS, and remind them to backup their data first.

MacOS support info for CN here: CN Operating System Life Cycle Information

Upcoming Events

UIT Holiday Party

The annual UIT holiday party is this Thursday in Cascade Hall. The deadline to RSVP or sign up to bring food is today at 5PM:

If you are scheduled to work that day and plan to attend, please talk to Max Cohen about scheduling considerations.

Helpdocs Sunset

The Helpdocs site will be shut down this Thursday, December 20. Most pages will be redirected to new articles in the TDx KB. If you notice a dead link, please let me know.