New Voicemail System 10/25/2018

Telecom will be cutting over to a new voicemail system called AVST in the evening of 10/25/2018.

The Service Desk will be a point-of-contact for basic usage of the system. Questions about creating a voicemail account, resetting a PIN, or more complex questions should be escalated to Telecom. Please note that for escalations to Telecom we can either reassign the ticket or make a new ticket using the voicemail request form; we should not assign tasks to Telecom because it doesn’t integrate with their work order system.

AVST is replacing the old voicemail system, Microsoft Exchange Unified Messaging (UM). The UM KB articles will be updated to reflect the same steps in AVST.

If there are issues following the cut-over, please link them to the maintenance ticket: https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/TicketDet?TicketID=7350103

AVST Voicemail Documentation: