The Microsoft Bitlocker Administration and Monitoring (MBAM) policy for machines in the CN domain has been updated to not require a PIN by default. This has no impact on existing MBAM configurations (e.g. it isn’t going to clear out the existing PIN), but it does mean that an existing install with a PIN can be changed to a blank PIN.
As a reminder, a general overview of all our fleetwide group policy objects is available here
The IS Service Desk is participating in the Family Resource Center Trick-or-Treat tour again this year.
I will bring candy gift bags into 201 tomorrow and Nephele is working on decorations (thank you!). If you want to wear a (kid-friendly) costume tomorrow, that would be great but it’s not mandatory.
The following changes are coming soon for Duo.
Duo enrollment will be required to access the following ONID admin tools starting Monday, November 5:
The ONID Password PIN Reset tool will also require Duo enrollment in the near future.
Please note that once you enroll in Duo, you will need to use Duo whenever you login via OSU single sign on. If you would like a Duo hardware token, contact Kirsten Petersen.
Starting November 5, you will not be able to use ONID admin tools if you are not Duo-enrolled.
Until recently, distributed IT teams were only able to issue Duo bypass codes for users managed by their department. Starting next week, IT teams across campus will be able to issue Duo bypass codes for any user.
What this means: If you are helping a customer who is on the other side of campus, they can potentially get help at an IT helpdesk closer to their location. Other IT teams will now also be able to assist their undergraduate students with Duo bypass.
The #sd-troubleshooting channel in slack is now a thing that exists! Some quick info and ground rules:
The intent with the channel is to help keep the regular #service-desk channel more “operations” related, as well as provide an easy way to get assistance working through any troubleshoot.
I know start of term is a rough time for everyone. So here are a few survey responses to let you know what our customers think of all of your hard work.
These are all from last week.
| It was a very quick response time. There wasn’t any additional communication required for my request. Thank you! |
| Jonathan was great at setting up the several laptops for general use for upcoming classes. |
| good problem solving skills and expeditious, thank you! |
| As always great, friendly service. |
| Problem was resolved very quickly. Thanks! |
| I called IT 3 times for separate issues related to the same task and all three times they were extremely helpful and resolved my problem quickly. |
| The staff was extremely helpful and very patient. I’m still not sure if my problem has been resolved since my instructor has yet to provide me feedback on my latest submission. Thank you. Will definitely let you know. |
| Thomas is awesome. I love Thomas, Bitlocker master. He fixed my computer in 5 seconds. I have been sad for more than a day since I am just able to travel but getting the issue diagnosed would cost me more than $100. |
| I so appreciate the multiple follow-ups and very understanding help in solving my issue. I know it was a bit perplexing and required a couple weeks to figure out. Checking in with me to see if it had resolved and acting on my feedback solved the problem in the end. Thank you! |
| Great service this morning! Quick and effective! |
| Great and responsive as usual! |
| Thank you guys. All the advice helped. And as an online student you all felt like a lifeline. Switching to the VPN solved all of my issues, and has resolved them ever since |
| Staff was friendly and courteous, and the service was exceptional. Also the location was easy to find. |
| I received a very quick analysis of what might be the problem (keyboard battery) and I was able to fix it quickly. |
| Exceptionally prompt response with clear instructions for accessing WebEx platform. |
| I appreciated the assistance. |
| Staff was very helpful. He guided me each step over the phone till the issue got resolved. Thanks |
| The gentleman was very patient and helpful, solved my problem in no time! |
| Very knowledgeable and capable staff. solved my issue with no hesitation. Great job to everyone involved. |
| As an e-campus student being able to call in for help and having courteous and knowledgeable help is a valuable part of my education. |
| Staff were very polite and helpful. |
| The young man helping me was very excellent, and didn’t make me feel stupid for the easy fix he provided because I didn’t know that particular screen has scroll options to other menu items that were visible. |
| Quick and helpful |
| I needed to respond to my NASA program manager ASAP and the quick help of the help desk staff was much appreciated. |
| Really great to have you all working behind the scenes to make sure everything works fine. Greatly appreciate your work. Thank you. |
| Your staff member was very courteous and persistent. |
| The staff was very friendly and gave great suggestions. I am working on them right now and would need some time to buy the new ‘stuff’. Would surely come back once I buy the items needed to complete the job. |
| Very friendly and positive staff person. |
| Very courteous and knowledgeable staff. |
| CN staff are the most responsive, knowledgeable, efficient and friendly tech folks I have ever worked with. Relatively speaking, all of my tech issues have been addressed in a very timely manner. |
| Perfect ~ knew exactly what I needed. Thank you. |
| Thumbs up. |
| The IT person I spoke with didn’t know for sure which driver I needed and it didn’t sound like the supervisor knew for sure either. But he worked through the options and got me set up with the correct driver to give me the printer options I was looking for. |
| Executed in timely manner, exactly as I wanted. |
| My guide was very helpful. Reminded me to save my files in a safe place before following her advice to transfer to the correct Box account. Empathetic, and din’t make me feel like a fool. Two thumbs up! |