Some quick notes about appointment scheduling:

1. I have populated the staff schedules for the term. The following people have dedicated time booked on their calendars for appointments, but other staff may be able to take emergency appointments as well. If you can’t find a time for an appointment, talk to a mentor or manager.
   1. Jeff Bonnichsen
   2. Robin Castle
   3. Ken Howard
2. When scheduling an appointment, make sure the technician’s calendar says they are available for appointments at that time (It should say “Field” or “Appointments”).
3. Consider the option: “Don’t schedule; just go.” If you can’t resolve an issue over the phone, but think you could resolve it on-site, ask a mentor if you can aux out and go.

Relevant documentation about appointments has been updated:

• Appointment Scheduling Workflow
• Staff Tasks Current Term Schedule