Team,

Welcome back to another term and another year! Some of you have been away for the summer or longer. This post is intended to get you back up-to-speed but also contains important information for everyone.

Please read the Service Desk Getting Started Guide for an overview on important reminders and some updates on recent-ish changes. It should take you about 15-20 minutes to read.

The guide covers things like what to do when you don’t have the answer, how to get help, changes to Banner, Duo, and Wireless services, new services such as Localist and the Online Chemistry lab, and reminders about ticket updates and customer intake.

A few things to note:

• Richard and I are working on a new training module for Duo support. Coming soon.
• I know some of you are still waiting on Banner 9 and Localist training. I will get that sent out soon.
• Lucas and I will be building a TeamDynamix training soon.

What confuses you? What would you like to know more about? What do you wish your coworkers knew? Let me know!