Beginning this fall term, the Service Desk will be the first point-of-contact for help with a new online virtual chemistry lab being used in some Ecampus Chemistry courses.
The online chemistry lab is completely html-based, does not require a plug-in, and is accessed through Canvas. Chrome is the recommended browser. We will assist students with basic browser troubleshooting and usage. Ecampus students will receive training in the use of the lab site as part of their course, and instructors will also be assisting them. Technical issues that we can’t resolve will be escalated to Ecampus. Ecampus also supports the instructors using the system.
The vendor provided a training video for us which I will be sharing with you all shortly.
Please read the following and let me know if you have questions:
- Ecampus Online Chemistry Lab InfoSheet (Internal document)
- Ecampus Online Chemistry Lab FAQ (customer-facing document)
