Effective immediately, we are officially retiring the TSS Inventory module.  The site will remain active for a short period of time so management can access it for historical purposes, but anything we would have done via Inventory will now be done using TD Asset.  We’re working on updating documentation and processes to reflect this change.

The link to “Inventory” in RefTool has been replaced with a link called “Assets” that directs to TeamDynamix. If you don’t see the Assets tab in TDx, click on the Applications icon in the upper-left and select Assets/CIs. It will then show up as a tab in the UI.

***** NOTE – You do NOT need to make Asset entries for Apple or Windows machines. Assets in TDx are made automatically from the information entered into Casper (Apple machines) and via the SCCM client (Windows). *****

Documentation about Assets in TDx and the integrations is here:

https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=43520

Update 10/2/2018:

Inventory is now read-only.

Update 10/3/2018:

• Build Sheet
  • Header now links to Asset instead of Inventory
  • “Inventory ID” has been replaced with Asset

Some quick notes about appointment scheduling:

1. I have populated the staff schedules for the term. The following people have dedicated time booked on their calendars for appointments, but other staff may be able to take emergency appointments as well. If you can’t find a time for an appointment, talk to a mentor or manager.
   1. Jeff Bonnichsen
   2. Robin Castle
   3. Ken Howard
2. When scheduling an appointment, make sure the technician’s calendar says they are available for appointments at that time (It should say “Field” or “Appointments”).
3. Consider the option: “Don’t schedule; just go.” If you can’t resolve an issue over the phone, but think you could resolve it on-site, ask a mentor if you can aux out and go.

Relevant documentation about appointments has been updated:

• Appointment Scheduling Workflow
• Staff Tasks Current Term Schedule

Team,

Welcome back to another term and another year! Some of you have been away for the summer or longer. This post is intended to get you back up-to-speed but also contains important information for everyone.

Please read the Service Desk Getting Started Guide for an overview on important reminders and some updates on recent-ish changes. It should take you about 15-20 minutes to read.

The guide covers things like what to do when you don’t have the answer, how to get help, changes to Banner, Duo, and Wireless services, new services such as Localist and the Online Chemistry lab, and reminders about ticket updates and customer intake.

A few things to note:

• Richard and I are working on a new training module for Duo support. Coming soon.
• I know some of you are still waiting on Banner 9 and Localist training. I will get that sent out soon.
• Lucas and I will be building a TeamDynamix training soon.

What confuses you? What would you like to know more about? What do you wish your coworkers knew? Let me know!

OSU is in the process of disabling the OSU_Access network. As of September 4, it has been disabled in all campus housing buildings. Customers should connect their computers to Eduroam or OSU_Secure instead.

However, students who live in OSU housing have reported that they are not able to connect some consumer products (such as Rokus, smart home assistants and some gaming consoles) to Eduroam or OSU_Secure because the devices do not support WPA2 Enterprise.

To allow students to connect consumer devices, the OSU_Unsecured network was implemented on 9/20/2018.

The OSU_Unsecured network is only available in student housing buildings. It does not allow access to any OSU resources (also cannot access VPN). Computers should be connected to Eduroam or OSU_Secure, and not OSU_Unsecured.

• See the following KB article for instructions to register a device on OSU_Unsecured: Wireless – Connect Home Devices to the OSU_Unsecured Network

Beginning this fall term, the Service Desk will be the first point-of-contact for help with a new online virtual chemistry lab being used in some Ecampus Chemistry courses.

The online chemistry lab is completely html-based, does not require a plug-in, and is accessed through Canvas. Chrome is the recommended browser. We will assist students with basic browser troubleshooting and usage. Ecampus students will receive training in the use of the lab site as part of their course, and instructors will also be assisting them. Technical issues that we can’t resolve will be escalated to Ecampus. Ecampus also supports the instructors using the system.

The vendor provided a training video for us which I will be sharing with you all shortly.

Please read the following and let me know if you have questions:

• Ecampus Online Chemistry Lab InfoSheet (Internal document)
• Ecampus Online Chemistry Lab FAQ (customer-facing document)