I have made a number of modifications to the forms we use most often in TeamDynamix.

Highlights:

• “Computer location” and “customer equipment location” fields have been added on relevant forms.
  • If we take possession of a customer’s computer or equipment, set these fields!
  • If you move a customer’s computer or equipment, set these fields!
  • 
• Status is at the top of (almost) every form now to make it easier to update status quickly.
• The “Walkup” forms have been disabled.
• The “Source” field is now required on all of Service Desk forms.
• The field “Extension customer?” has been renamed to “Extension or AES Off-campus customer?”
• Many disused fields have been removed.

A breakdown of most of our forms with their fields can be found here: https://oregonstate.box.com/s/n9in7lpvxelng6laujtoz5dn1s2xbwym

Lucas and I are working on dismantling the separate reports and desktop for “Walkup” and will create a new report to help us find tickets about personal devices in our possession.

It’s really important that you set the “Computer location” field.

Please set the “Computer Location” field.

I will bake cookies. Really.

Desk Names

Each desk has a name and they will soon be labeled. Maps will be posted soon. For now, here is my quick and dirty map:

https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=52344