Between 10am and 11am today, Tuesday April 24th, the following changes to groups will happen.
- Disable “Server Support”
- Rename “Shared Infrastructure Group (SIG)” —> “IS Infrastructure (formerly SIG)”
Tickets that previously routed to Server Support will route to “IS Infrastructure”.
A new group exists in TeamDynamix called “Endpoint Management”.
That group helps with tickets and requests related to SCCM, Jamf Casper, Citrix and Active Directory.