TeamDynamix group changes – Server Support, Infrastructure, Endpoint Management

Group changes

Between 10am and 11am today, Tuesday April 24th, the following changes to groups will happen.

  • Disable “Server Support”
  • Rename “Shared Infrastructure Group (SIG)” —> “IS Infrastructure (formerly SIG)”

Tickets that previously routed to Server Support will route to “IS Infrastructure”.

New group

A new group exists in TeamDynamix called “Endpoint Management”.

That group helps with tickets and requests related to SCCM, Jamf Casper, Citrix and Active Directory.