I have made some minor updates to the documentation for the compromised account process. Please review:
https://oregonstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=23358#2.7
The main points are:
- Set the TD form to “Compromised Account”.
- Ask the customer how they were compromised and record that in the “How Compromised” field (if they know).
I have also updated the ticket triage steps to refer to this section for processing compromised account tickets.